Network / Security Engineer (Prime)

13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Title:

Cisco Network Engineer – Prime / ISE

Reports To:

Network and Security Manager


Marlow Office

Job Role:

Your responsibilities will cover the 3rd line support of our fully managed and telephone support Cisco customers as well as our own internal networks and Datacentres. Whilst the role is primarily R&S you will also be the expected to lead on any Firepower/ISE related issues.


Provide 3rd line technical support for all Cisco network and security customers (internal and external), trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where requiredTake the technical lead on any Prime infrastructure related issues for customers (both internal and external) and ensure knowledge share with the wider teamDesign and implement configuration changes on behalf of customers, following the relevant change management processLiaise with other Operations Centre engineers and 3rd Party suppliers for issues around networking and security issues outside of Cisco technologies i.e. Check PointContribute to the design of new fully managed customer solutions, advising the Technical Architect team where requiredAssist with the onboarding of new Managed customers (both Greenfield and existing site solutions).Provide Service Managers with technical support during customer escalationsAdditionally, you’ll be required to take part in an on-call roster (one week in four)

Skills & Experience

Proven expertise in the set up and troubleshooting of:

Cisco PrimeISE Cisco wirelessASA/PIX firewallCisco 5K 7K and 9K Background working in an Operations Centre / NOC / customer support environment (internal or external).CCNP (Preferably R&S) CCNA/CCNP WirelessAdvantageous skills/experience

·Cisco Unified Comms

·Check Point

·F5 Big IP

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit:

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