Claims Validation Handler

£22000 per annum
12 Nov 2017
17 Nov 2017
Contract Type
Full Time

Claims Validation Handler

Salary circa £22,000 pa

Our client is an independently owned Motorcycle Insurance Broker based over three sites in Northamptonshire.

Established in 1975, they have now grown into the UK's Number One provider of motorcycle insurance, with over 300 people supplying technical expertise and an excellent customer experience for riders across the country.

As well as the best insurance deals in the market, they have the best team of people in the profession also offering scholarships and career development opportunities for all.

Reporting to the Claims Validation Team Manager, you will validate claims for damage to MCE policyholder's vehicles in line with their insurance policy in a swift & professional manner. To detect misrepresentation & fraud and ensure policy conditions have been adhered to. To enforce the application of underwriting decisions in relation to misrepresentation & fraud including repudiation, policy voidance and increased/amended terms.

Main duties will include:

  • Manage claims under First Party cover
  • Manage a personal diary of appointments for customer interviews
  • Conduct interviews with policyholders regarding the circumstances surrounding the claim and adherence to policy terms, warranties and conditions
  • Use cognitive interview techniques to identify misrepresentation and fraud
  • Follow established claims validation steps by collecting customer documentation to support the claim
  • Validate claims where policy requirements have been adhered to quickly and efficiently
  • Work with off-shore colleagues to collect relevant evidence from clients, witnesses and other parties in support of claims validation
  • Identify potentially fraudulent claims and take appropriate steps to investigate
  • Pro-actively manage the expectations of the insured and provide effective communication
  • Make decisions on claims that are misrepresented
  • Confirm or Reject repudiations
  • Provide accurate, clear and concise verbal communication to customers in relation to underwriting decisions arising from claims validation investigations

You will need have:

  • A good telephone manner
  • A positive and enthusiastic approach to work
  • Good team player
  • Provider of excellent customer services at all times.
  • Highly organised
  • Able to prioritise
  • Have an ability to work under pressure
  • Show attention to detail at all times

We look forward receiving your CV.