IT Support Technician

Recruiter
Recruitment Genius
Location
Andover
Salary
£20000 - £30000 per annum
Posted
12 Nov 2017
Closes
17 Nov 2017
Contract Type
Permanent
Hours
Full Time
This company are looking for an additional member of staff to join their friendly IT team. The role is extremely varied and the successful candidate will be challenged on a daily basis. The successful applicant will have a passion for continuous learning, will be flexible and possess the ability to multi-task as their role may span one or more areas of expertise.

To be considered for this role, you will require the following skill-set:

- Experience supporting systems in a Windows (OS) environment.
- Experience maintaining and / or configuring Windows Servers and Active Directory.
- Networking (LAN, WAN, TCP/IP, VPN) & firewall knowledge.
- Experience delivering presentations & training.
- Excellent communication skills.
- Ability to work under pressure, and to deadlines.

This role will report to the Head of IT.

DUTIES / AREAS OF RESPONSIBILITY

The position will involve the following areas of responsibility:

- Ensuring the monitoring, maintenance, periodic testing, availability and integrity of all IT infrastructure and applications.
- Troubleshooting, diagnosing and resolving support issues proactively and seeing them through to resolution.
- Providing user training (individually or in small groups) which may include creating procedural documentation, presentations and user guides.
- Testing, evaluating and recommending system enhancements for improvements.
- Understanding the business needs in order to support the delivery of appropriate IT systems within budget.
- Planning and undertaking IT projects as required.
- Performing some basic administrative duties.
- Other potential tasks (depending on skills & desires of successful candidate and needs of the company) could include: making use of basic HTML to fix formatting issues on company web pages and offering further support to the marketing & communications team.

QUALITIES, EXPERIENCE & QUALIFICATIONS

The following are essential:

- Minimum 12 months experience working in an IT support role.
- Proven experience working with server infrastructure and configuring & managing network components including but not limited to firewalls, routers and switches.
- Experience creating and delivering training procedures and setting system policies.
- Experience planning and implementing one or more IT system changes.
- Hard working and motivated team player.
- Enthusiasm for learning and ability to pick up new skills.
- Experience diagnosing and resolving complex technical errors.
- Experience configuring and using Active Directory.
- Desired minimum: GCSE grades C in English and Mathematics.
- BTEC Diploma or a Degree in a computing related field.
- Relevant vendor specific / neutral IT certifications would be beneficial.

HOURS, SALARY & START DATE

- Full time, permanent position.
- Competitive salary based on experience and qualifications.
- Ability to commute to the head office daily is essential.
- Immediate start

To apply; Following your application you will be sent a link. Carefully read the additional application criteria found within.