Clinical Nurse Educator

13 Nov 2017
16 Nov 2017
Contract Type
Full Time
Company: Ashfield Healthcare
Position: Clinical Nurse Educator
Territory: Head Office
Vacancy Type: Permanent - Full Time

Ashfield is currently recruiting for a Clinical Educator as part of a new nurse-led tele-monitoring initiative. The successful candidate will be a Registered Nurse and will support patients with their chronic disease journey across Rheumatoid Arthritis and Multiple Sclerosis. The Clinical Educator will track patients' progress and will triage alerts based on real-time remote data to address issues before they become health escalations. They will then be responsible for acting upon these alerts to change the behaviour of the patient, ensuring adherence to their personalised care plan, which has been pre-agreed with their physician.

Key Responsibilities
* Patient Care Services (Onboarding, Monitoring, Support and Engagement)
* Chronic Disease Management and Coaching:
o Based on the data remotely collected from the patient through the digital platform:
o Provide motivational encouragement to help patients stay adherent to their care plan and treatment goals, attempting to get them back on track should they become non-adherent
o Carry out symptomatic and preventative care interventions to help improve the condition or wellbeing of a patient, within the clinical governance defined in the care plans. This includes medical services, as well as non-medical assistance, supporting the patient in-between visits.
o Conduct scripted and unscripted health coaching conversations with patients taking into account their psychological profile. During those, provide motivational encouragement and help patients stay adherent to their care plan and treatment goals, attempting to get them back on track should they become non-adherent.
o Deliver improved care with a broader set of care services, including validated wellness solutions which will enable the selected provider to reach out to the Patients and encourage healthy lifestyle behaviors such as exercise, nutrition, and social matters
* Human Triage:
o Monitor patient adherence to their agreed care plan, patient reported data, and signals from the online platform.
o Follow a predefined information and escalation plan, qualifying system signals, providing timely and actionable information to the healthcare professionals.
* Care Coordination:
o Be the first point of contact for patients, their family and loved ones, the extended care team, and other users of the platform.
o Facilitate coordination of care and services between the patients extended care team, service providers, and patient support programmes. Support scheduling of appointments.
* Technical and usage support:
o Support all users of the online platform and related specific devices which technical issues, how-to use, etc., including but not limited to manual and electromechanical auto injectors, activity trackers, and smart sharps bins.
o Coordinate resolution of technical issues, device replacement etc. with connected service providers.
* Support the development of Standard Operating Procedures

Essential Skills
* Registered Nurse as per local requirements
* Bachelors/BSN or equivalent work related experience required
* Minimum of 3 years' experience working in MS and/or RA fields is highly preferred
* Ability to access and navigate through CRM systems
* Ability to compassionately identify and convey disease state and product delivery information to patients preferred
* Strong interpersonal skills, excellent empathy, emotional intelligence and an orientation to motivational interviewing towards patient behaviour change
* A self-starter with high personal motivation required
* Excellent and effective verbal, written and listening communication skills required
* Proficiency computer operating systems, Microsoft office suite required

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a car, laptop, pension, healthcare and an excellent reward and recognition package. Please note that the ability to drive is a requirement of this role.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.