Support Engineer - Leeds

RM plc
£16000 - £20000 per annum + bonus, benefits
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
The Role

Mobile Support Engineer

Locations - Leeds, Barnsley and Sheffield.

A great opportunity for an IT Support Engineer to provide support to Schools as part of a Managed Service with one of the 'UK's Top Employers'.

RM is the leading provider of IT software and services to the Education sector and employs over 1,500 staff. The Support Engineer will be supporting a number of Primary and Secondary Schools in the local area, supporting their date to date technical needs and helping them to embrace innovative technologies. On occasion the role will require travel to attend team meetings and provide additional support at other sites. The Engineer and the Schools will benefit from the support of a wider regional team as well as RM's award-winning remote technical service desk.

The role is very autonomous with a focus on providing technical problem solving, network management, building strong relationships with the School teaching staff, ensuring contractual compliance against SLAs and improving operational efficiency.

This is a varied IT support role in a very rewarding environment. If you're an IT Support Engineer with broad technical and problem solving skills, a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

Why you should consider this role
    Working for one of the UK's leading employers (awarded 'Britain's Top IT Employer in 2009, 2010 & 2012 and certificated as a Top Employer UK category in 2013, 2014, 2015 & 2016)Develop broader experience working with a very wide, evolving array of ICTThe role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship management and operational delivery skillsWorking within the education ICT sector is highly stimulating and hugely rewardingRM offers exceptional career development and advancement opportunities

Skills & experience
    1st/2nd line IT support experience including Windows 7/8/10, Printers, Projectors, Interactive White Boards & Hardware skills including laptop builds ideally within a customer-focused environment. Experience of AD, Group policies, DNS, DHCP & apply would be an advantageStrong problem solving abilitiesExcellent communication, customer handling and inter-personal skillsDemonstrable experience in planning, organising and prioritising tasksTarget focusedProactive and able to adapt quickly to a strong developing type of service deliveryFlexibility to travel to other schools when requiredPrior school IT support experience may be useful but isn't essentialDriving Licence required


Working for RM you would be entitled to the following benefits:
  • 25 Days Annual Leave (option to buy an extra 5 days)
  • Performance Related Bonus Scheme
  • Group Personal Pension
  • Private Medical Healthcare
  • Income Protection
  • Life Assurance

The following voluntary benefits are also available:
  • Childcare Vouchers
  • Voluntary Dental Plan
  • Voluntary Health Cash Plan
  • Voluntary Critical Illness Cover
  • Voluntary Health Assessments
  • Cycle to Work Scheme
  • Give As You Earn (GAYE)
  • Employee Referral Scheme

More Information

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
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