Leidos is developing its Information and Communications Technology (ICT) presence significantly in the UK. It has ambitions to bid for, win and execute a number of major UK Government ICT programmes. A key element of these programmes will involve the management of ICT operations in existing customer estates (including third-party services) and the introduction of a Leidos managed and delivered environment / ICT enterprise; including the design, transition and operations of new services.
THE ROLE YOU WILL PLAY
The Release Manager is accountable for the process to deploy and implement releases and is responsible for managing compliance and identifying improvements to ensure that the process continues to be effective and efficient.
As a Release Manager within a SIAM team (Service Integration and Management), the key ingredient to success is winning the hearts and minds of the Supplier Release Managers and IT staff. Leading by example and fulfilling the SIAM activities in line with the agreed policies, processes and procedures is critical to maintain credibility.The Release Manager is expected to have a good knowledge of how the Release and Deployment Management processes integrates and interacts with other ITIL processes. They are accountable for the process to deploy and implement releases and responsible for managing compliance.Key Responsibilities include:
Manage Release and Deployment Management Process
Governance and Assurance
- Reviews all process improvement suggestions with the Release Process Leads
- Recommends SI changes to achieve a better quality of service and delivery of Release and Deployment process
- Acting as an escalation point for the other Process Managers and Process Leads
- Deliver relevant process training to SIAM and Suppliers
- Experience working in the Public sector would be beneficial
- Experience using BMC Remedy for ITSM processes
- IT Support background
- Previous experience in a Tower model or managed multiple suppliers
- Knowledge or experience of SIAM
Typical Minimum Education & Experience:
WHAT DO WE DO FOR YOU?
We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent.
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Our company headquarters is located in Reston, Virginia. Outside of the United States, we operate in 30 countries around the world with more than 2,000 employees in global locations. Our largest concentrations are in Australia and the United Kingdom where we continue to expand our local footprint.
This job was originally posted as www.cwjobs.co.uk/job/77252390