Head of Platform Engineering (DevOps / AWS)

Covent Garden
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
MetaPack is currently at the heart of the eCommerce revolution and our delivery management software (SaaS) enables some of the world's most well-known retail brands and eCommerce companies such as Marks & Spencer, John Lewis, House of Fraser, ASOS and Ralph Lauren to provide better, faster, cheaper and more convenient options for delivery with the ability to trace and track your packages, regardless of how complicated it is to get it there.

We are a dynamic, fast-growth B2B SaaS technology organisation that has been growing at 40% year on year for the last 5 years, we are headquartered in Central London with offices across the world. Our software processes 500 - 5000 orders per minute and last year enabled over 450 million parcels to be delivered to over 200 countries.

We are currently recruiting a Head of Platform Engineering, this person and your team will play a critical role in the delivery of our enterprise products and services to our large and growing global customer base. You will be accountable and your team will be responsible for delivering a secure, resilient, high availability environment; you will be involved in the design and architecture of the infrastructure required to deliver and sustain our portfolio of online services and you will be responsible for the build and configuration of tools to enable automated deployment, management and monitoring of our online services. The Technical Operations team at MetaPack are responsible for the end to end health of our systems and services that are required to be available 24x7.

Key Responsibilities
  • Lead a team of skilled DevOps Engineers, be about the individuals understanding what drives them but always do what is right for the team and business
  • Create a set of key measures to assure quality and control of our engineering capability and performance
  • Own and operate a technology budget and forecast
  • Contribute to the design, build and operational management of a highly scalable, secure and available infrastructure that enables the MetaPack SaaS platform to operate 24x7
  • Define a technology roadmap with deliverables focused on the continued improvement of the supported solutions and empowering a DevOps culture
  • Ensure that the MetaPack infrastructure platforms are secure and can scale rapidly to support growth in transaction volumes during periods of peak business. Limit or eliminate exposure to single points of failure
  • Design and build infrastructure platforms with the highest levels of security. Respond swiftly to new and emerging security threats and vulnerabilities
  • Create tools and automated workflow capabilities to enable our software engineers to test and promote code across the different environments and into production with maximum velocity
  • Work tirelessly to reduce or remove bottlenecks and inefficiencies in the MetaPack SaaS ecosystem
  • In collaboration with software engineering and colleagues in Technical Operations work to reduce or eliminate manual or repetitive tasks
  • You will work with your colleagues to improve the end to end health and performance of the SaaS ecosystem
  • Work with Engineering and QA teams on solution design, capacity planning and performance
  • Promote, document and implement systems infrastructure best practices
  • Provide support during out of hours and on call as required by the business
  • You will provide hands on support to the software engineering teams during each sprint to enable the migration of services through to transition from non-production environments into live

Key skills required
  • Proven management track record
  • Clear understanding of leadership and management and when to use them
  • Budget management and forecasting
  • Supplier relationship management
  • KPI and SLA Tracking management
  • Incident Management
  • Broad scope of technology skills
  • Great understanding of DevOps principles
  • Experience leading a team of DevOps Engineers
  • Significant experience of running services in AWS
  • Experience of Automation/Configuration management tools
  • Knowledge of Application Performance Management
  • Excellent verbal and written communication skills
  • Must be calm and work well under pressure
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Proven ability to work independently; deploying and troubleshooting systems
  • Analytical by nature to troubleshoot and solve complex problems
  • Experience supporting high availability systems and scalable architectures
  • Have experience in an internet operational environment, including multiple data centres and hybrid private and public cloud architectures
  • Excellent internal customer service, communication, and coordination
  • Excellent problem solving skills
  • Positive attitudes and outlook
  • Experience working in an Agile / Scrum environment
  • Experience in a continuous delivery environment

So why work at MetaPack, with year-on-year growth of 40% over the last 5 years, and with further growth planned, there has never been a better time to join us on our journey as we further cement our place as the number one global player in the industry!
This job was originally posted as www.cwjobs.co.uk/job/77197698