Retail/Partner Delivery Operations Manager

Hewlett Packard Enterprise
13 Nov 2017
16 Nov 2017
Contract Type
Full Time


  • Manages the Pre-owned / Rental team to include all aspects for Pre-owned Retail Customer Orders: Order Validation & Processing, Production scheduling, Credit Review, etc.
  • Hiring, development, retention, motivation and direction of activities to within the permitted limits of the business metrics.
  • Complete Yearly Objective Plans and Job Performance Plans for colleagues within specified timelines, schedule meetings on quarterly basis to review and discuss.
  • Applies expert subject matter knowledge to solve issues and recommends appropriate actions.
  • Works to resolve issues with T&C's, quotes, rental and loaner orders, shipments, etc.
  • Provides clear direction and proactively managing for the workgroup by establishing priorities.
  • Facilitates monthly Ship & Order meeting to drive all status updates on customer orders to ensure successful outcome.
  • Works cross-functionally with HPFS & HP Sales, Purchasing, Finance, Operations (TRC), and IT to improve processes and identify system enhancement requirements.
  • Drives reengineering initiatives to optimize process improvements across organizational and cross-functional teams.
  • Develop, implement and execute plans to improve accuracy and efficiency through own actions and actions of the workgroup to ensure operational excellence for team.
  • Compliance with Business and EHS&S Controls Build and maintain strong working relationship with all team members.
  • Compliance with HPFS Business Operating Philosophy.
  • Works with sales to develop quote for external/internal customers.
  • Drafts and manages order turn-around times for customer quotes and orders.
  • Monitor opportunity quoting tool for open aged quotes – obtain status from Sales, update Sales Logix tool and CRC, data analysis, publish management reporting, etc.
  • Works closely and builds strong relationship with Sales, Leasing, Operations, and Product Managers to maximize sales execution and delivery.
  • Adhere to Business and EHS&S Controls and HPFS Operating Philosophy.


  • Thorough knowledge of sales process and customer order management.
  • Solid understanding of the order management work flows.
  • Working knowledge of various management techniques and motivational tools.
  • Understanding of the accounting requirements for charge-off and non-accrual reporting.
  • Strong working knowledge of Excel, Microsoft Word, ACCESS, etc.
  • Strong working knowledge of T&C, MSA, and contracts for external customers.
  • Strong working knowledge of order management process to support retail customer orders
  • Excellent time management skills.
  • Excellent communication skills – verbal and written.
  • Ability to operate independently and exercise excellent judgment.
  • Ability to motivate team to drive the best TCE.


  • Minimum 5 years experience in sales order management
  • 2 years of supervisory experience with increasing team sizes a plus is preferred
  • Experience in a team environment is preferred.
  • Experience in customer orders, as well as, project management is desirable.
  • A record of successful participation and leadership of teams.
  • A good knowledge of the business workings and functions.
  • Experience with business operations, system development, testing methodologies, and implementation of solutions.
  • Strong communication and negotiation skills.
  • Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
  • Prior experience with Order management or similar work type.
  • Demonstrated prior experience working with and managing large projects.
  • Proven track record in controlling and maintaining overall team performance.

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