As an Infrastructure Engineer you will be responsible for ensuring that the IT infrastructure is operational and secure, and when problems occur they are rapidly identified and fixed. Provide input and support to IT projects.Responsibilities
Day to day support (in a 3rd line capacity) and maintenance of the core platform infrastructure and network required to run a global SaaS platform across multiple datacentres.Key project resource in design and implementation of changes within Achilles infrastructure.Coordination of 3rd party technology providers involved in the provision of the overall service.Problem management – working with other team members and 3rd parties to implement appropriate root cause fixes for key incidents.Ensure solution performance is appropriate and maintained through implementing monitoring solutions: internal to the system, synthetic and through polling user feedback.Be willing to act as part of an on call rota – providing support to internal teams and reacting to major incidents.Qualifications
KnowledgeITIL or equivalent infrastructure support modelKnowledge of Achilles infrastructureIT SecurityExperienceStrong Microsoft skills – Active Directory, Windows & Server Operating Systems, Server Builds, SCCMAnti-Virus Management Networking – Knowledge of WAN’s, Lans, Firewalls, Routers, Switches, VPN’s, VLAN’s, IP ServicesOperating and administering telephony systems and VOIPUnderstanding and experience of using and administer virtualisation technologiesPrevious experience in infrastructure supportA successful track record as an infrastructure support analystQualificationsIT degree or equivalent experienceITIL, Prince 2, CCNP, CCDP, MCSE, CISSP or CISMKnowledge of ISO27001 and or ISO9001Person Specification
Able to remain effective in a highly pressured environment.Sets realistic expectations and delivers on commitments.Appreciates the need for flexible working hours within a 24x7 global operation.Achilles Information Ltd is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
Notice to Headhunters and Recruiting Agencies
We ask all recruiter and placement agencies to not submit any potential candidate’s details, unless you have signed Achilles Terms in place and have been directly requested to do so by a member of our in-house Talent Acquisition team. If you have been requested to submit candidates, you will have received access to submit via our recruiting portal for that specific role. We will not pay fees for any speculative introductions of candidates.
This job was originally posted as www.cwjobs.co.uk/job/77222618