Senior Infrastructure Consultant

Atech Support
High Wycombe
13 Nov 2017
15 Nov 2017
Contract Type
Full Time
This role is responsible for providing technical services and technology support to both internal and external clients within our Projects Team. The role covers the physical delivery and ongoing support to clients on products, applications, network systems and overall solutions. This role requires an individual who will demonstrate competence in their own area, but who may still be acquiring a higher level skill. They will work with moderate guidance in their own area of knowledge as they deepen their knowledge and skills in one area or broaden their ability over a variety of skills. The jobholder will be responsible for applying their knowledge/skills to a variety of standard day-to-day activities.

The role requires a highly motivated, focused and ambitious individual in this fast paced environment to ensure our clients receive exemplary service at all times. The role is based at our head office in High Wycombe but there will be occasions where you will be expected to travel to client sites.

Job Purpose & Accountabilities:

·Working as part of the Projects Team to support the project infrastructure to ensure minimum disruption to the project plan

·Timely feedback of progress and issues to the Project Manager or Technical Projects Director

·Investigation and resolution of incidents identified by the client or internally

·Monitor systems and identify performance issues proactively

·Ability to work in a flexible manner in order to assist in meeting project objectives

·Strong understanding of deploying and support a multitude of technical hands on projects that will include cloud platforms, datacentre infrastructures, storage and virtualisation

·Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor

·Work with other functions within the business to help identify issues and requirements with a view to continued service improvement

·Ability to learn quickly and solve problems – good communication and troubleshooting skills

·Ensure work is completed in line with KPI targets and personal objectives

Technical Skills:

·A strong background in Windows Server (2008, 2012 & 2016) and Windows Server infrastructure including Active Directory, DFS, DNS, DHCP. RADIUS and LDAP, Group Policy, Clustering and WSUS

·Can you demonstrate a strong background in Virtualised environments in particular VMware / Hyper V?

·Understanding/knowledge of Microsoft Azure and Cloud Technologies

·SCCM experience is essential

·A strong background in working with Microsoft Exchange 2007/2010/2013/ Office 365

·A strong background in backup technologies

·Experience required in Disaster Recovery Solutions

·Are you MCSE Certified or MCSA equivalent as a minimum?

·Security solutions – AV, 2 Factor Authentication, Encryption etc.

·Do you have a strong background in centralised storage environments?

·Experience using automated monitoring and log tools and analysing trends and root cause issues

Other Skills / Experiences:

·Low level project management skills would be advantageous

·Demonstrates effective, independent decision making skills

·Good communications skills and experience dealing with clients and external suppliers

·Must be reliable, presentable, able to build relationships, tenacious

·Must have good attention to detail, testing and written documentation

·Must maintain current knowledge of industry best practices and be familiar with operational and system management methodologies

·Clean and valid driving licence

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