Technical Team Leader

Recruiter
Heads Recruitment Ltd
Location
Halifax
Salary
£20k - 24k per year + 2% Pension Contribution, 22 Days (25 After 3 Yea
Posted
12 Nov 2017
Closes
16 Nov 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Title: Technical Team Leader

Location: Halifax

Hours: 8:30am-5pm

Job type: Permanent, full-time

Salary: £20-24,000 per annum

Technical Team Leader

The Role

  • A proactive and passionate approach to the Team Leader role is absolutely required; always trying to identify areas for improvement in support processes and of team members; this includes reviews and supporting team members in their daily task handling.
  • As the Team leader you are also expected to handle escalations from the team or customers or from other escalation points on customer issues.
  • You are also responsible to roll out new support processes, deliver training and team meetings and provide coaching to the team.
  • Client interaction forms a big part of the role as well as weekly updates with Technical Manager on QA reviews
  • Ideally with experience in a technical support environment with extensive understanding of customer care, product knowledge and processes.
  • Good commercial understanding of the Bathroom industry.

Technical Team Leader

The Candidate

Excellent verbal and written communication skills; fluency in English

  • Strong people management skills and ability to lead and motivate a team to achieve high performance levels
  • Customer focused approach and understanding of concept of a professional, polite customer service operation
  • Willingness to identify important customer issues/trends and retain accountability to the customer until solved.
  • Strong team player and role model, capable of gaining trust and supporting a team.
  • Well organised approach to work, balancing workload to ensure SLA are satisfied and ability to demonstrate good time management skills.
  • Ability to relate to others in a positive manner and to build strong working relationships.
  • Extensive technical knowledge across the bathroom product range and water systems for shower valve products which includes support with installing, and troubleshooting before and after installation.

Ideal candidate would be a natural, confident and effective communicator with excellent literacy skills and ability to work effectively on your own initiative and as part of a wider team.

You must have excellent organisation skills with the ability to multi task, time manage and take on new information at a high level and enjoy working in a fast-paced environment.

The Company

Our client is a leading bathroom fitting supplier who has an opportunity to bring on a new Team Leader who will work with their Technical Sales Division. The successful candidate will be reporting to the Department Manager and will be an integral part to the company.


This job was originally posted as www.totaljobs.com/job/77588320