Loyalty Executive

Smart10 Ltd
From £18,000 to £20,000 per annum + £32,000 OTE
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

An unmissable opportunity to work within a global brand that pride themselves in career progression, employee recognition and all round fun!

A buzzing, colourful and professional environment is what makes them different - and what you get in return is invaluable. There has never been a better time to join this ever growing company…

Job Title: Loyalty Executive

Salary: £18,000 - £20,000 per annum + OTE

Location: Romford

Job Type: Permanent

Working Hours: 8:30am/9:00am - 5:00/30pm, Monday to Friday

What you’ll be doing…

  • Responsible for supporting efforts to minimise service decline and stabilise profit margins by retaining customers that are looking to leave

  • Proactively contacting customers to understand why they want to cancel their business and retain them by explaining the benefits of staying or by negotiating with them to retain their business

  • Identify and highlighting areas for improvement within the retentions team

  • High levels of customer service

  • Problem solving daily, by understanding issues and taking advantage of them to drive best practice and resolve any conflict

  • Communicate clearly, effectively and concisely with all internal and external customers

About you…

  • Strong experience in B2B sales & proven Customer Service experience
  • A strong understanding of sales processes, marketing programmes and products
  • Ability to sell the benefits of the product whilst at the same time using emotional intelligence to persuade and influence a customer’s decision
  • Computer literate with good written and verbal communication skills and able to manage their own workloads
  • An understanding of leasing agreements, how they are calculated and the benefits of leasing vs. purchase
  • Highly organised, strong negotiating skills and naturally persuasive

What’s on offer…

  • Retirement Savings Plan

  • Commission

  • Annual holiday leave - 23 days & Birthday day off

  • Holiday buy/sell

  • Childcare vouchers

  • Employee assistance programme

  • Incentive trips

  • Awards schemes

  • Referral Bonus

  • Eye care, Flu Jabs, Wellbeing initiatives & Paid sickness leave

  • Season ticket loans & Free parking

  • Volunteer days

  • Year-end party, Summer fair, Social club & Charity Work

Should you be short listed for this position, a member of the Smart10 team will be in touch with you in the next five working days. Good luck with your application!

Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire.

We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.

This job was originally posted as www.totaljobs.com/job/77589281