Helpdesk Desktop Support Analyst - Legal, DMS, Windows 7, Office 2010

Information Technology Services
London (Greater)
£32k - 40k per year + Benefits, Bonus & Training
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Helpdesk Desktop Support Analyst - Legal, DMS, Windows 7, Office 2010

Helpdesk Desktop Support Analyst required to provide first and second line support for a global Law firm based in London.

Key experience required:

  • Demonstrable commercial experience in an IT Support role; either on a Helpdesk or Deskside Support team
  • Experience gained within a Law firm, or related to the Legal profession (professional services i.e. Insurance, Financial Services, will be considered.
  • Experience supporting Office 2010/Windows 7 desktop environment
  • Strong Word 2010 knowledge
  • ITIL Foundation certified an advantage

An exciting and rare opportunity for a seasoned, enthusiastic and customer-focused individual to be part of a team within this global Partnership. This role suits anyone who is looking for a technical role with a great deal of user-facing support, ownership and autonomy.

Working as an Helpdesk Desktop Support Analyst your key responsibilities will include:

  • Contributing to the smooth-running of the firm's helpdesk facility
  • Providing desk-side assistance and PC/Hardware support
  • Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
  • To escalate calls internally and with third parties
  • Responding to “How do I..” queries

Your technical knowledge should cover as many of the following as possible:

  • MS Windows 7
  • MS Office 2007 / Office 2010
  • Remote Access tools
  • Basic Network troubleshooting (TCP/IP, DHCP protocols)
  • Citrix XenApps
  • MS Exchange administration
  • Active Directory – User and Group Administration
  • Windows Server 2003/2008

Candidates should have a strong emphasis on customer service, and be able to clearly demonstrate what makes them a class above the many other IT Support Analysts working within the IT industry today. In return you will enjoy the benefits of working for a company who have a proven history of developing and promoting staff to other teams within the department.

Helpdesk Desktop Support Analyst - Legal, DMS, Windows 7, Office 2010

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