Income Maximisation Officer

Stonewater Ltd
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
We have a unique opportunity for an Income Maximisation Officer to join our exciting business until April 2019 in a home-based role.

Stonewater is a leading social housing provider who transforms people’s lives.

We manage around 31,500 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, Foyers and women’s refuges.

Our bold house-building programme of 2,800 new homes by 2022 is driven by our vision of everyone having the opportunity to have a place they can call home.

Key accountabilities and measures

  • To work with customers to maximise income.
  • To contribute to the attainment of top quartile performance and customer satisfaction.
  • Develop a digital income maximisation service, produce policies, procedures and strategies.
  • Provide training, expertise and support to colleagues with financial inclusion and income maximisation, including budgeting, basic debt advice and welfare benefits.
  • Create and support partnerships with local authorities and other stakeholders.
  • Initiate and implement continuous improvement including preparation for Internal Audit inspections and any required improvement action plans.
  • Continually develop and improve the Income Maximisation and Debt Management action plans.
  • Provide technical expertise in dealing with appeals and benefit reclaims.
Skills and experience

The successful candidate will have/be:

  • Proven experience of working within a housing environment
  • Demonstrable experience of taking an asset based / strengths based approach to building capacity within individuals and communities.
  • First class communication and customer service skills, with the ability to develop credible relationships with our customers.
  • A natural ability to influence and negotiate.
  • The ability to work under pressure, managing multiple, conflicting priorities at any one time
  • Highly developed organisational skills
  • A self-starter who thrives in an autonomous working environment
In return

We offer an opportunity work for a leading social housing provider who quite literally, transforms people’s lives; where each day brings new challenges as well as a competitive salary and benefits package.

With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and passionate, Stonewater is the right place for you.

Closing date: 12 noon on 22 November 2017

Stonewater supports equality of opportunities and is working towards developing a diverse workforce. We welcome all applications.

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