Credit Controller- French & German Speaking
Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-changing innovations faster, we’re excited to consider you for a position at Clarivate.
To maximize receivable recoveries while providing "best in class" customer service as part of an international Collection team.
Key Responsibilities and Duties:
•Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
•Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
•Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
•Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
•Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
•Ability to understand and meet monthly goals and targets as set by Management.
The successful candidate will have most of the following qualifications:
•Minimum 2 years high volume Business 2 Business Collections experience
•Microsoft Excel, Word and Outlook knowledge
•Ability to learn order to cash software
•Strong verbal and written communication skills
•Problem solving skills
•Able to prioritize and manage multiple responsibilities
•Bi-lingual in English and French or German with professional level writing and verbal skills in both
Nice to have:
•Preferred university degree; 2 years of experience may substitute.
What we offer:
This job was originally posted as www.totaljobs.com/job/77554981