Technical Team Leader - Halifax

Arc Recruitment
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
One of the UK’s leading manufacturers has a new opportunity for a Team Leader to join their Technical Sales Centre. Reporting to the department manager, the role is an integral part of the business and provides vital support to the core business.

The job requirements are:

• A proactive and passionate approach to the Team Leader role is a must; always trying to identify areas for improvement in support processes and of team members; this includes reviews and supporting team members in their daily task handling.

• As the Team leader you are also expected to handle escalations from the team or customers or from other escalation points on customer issues.

• You are also responsible to roll out new support processes, deliver training and team meetings and provide coaching to the team.

• Client interaction forms a big part of the role as well as weekly updates with Technical Manager on QA reviews.

• Ideally with experience in a technical support environment with extensive understanding of customer care, product knowledge and processes.

• Good commercial understanding of the Bathroom industry.

Skills required:

Excellent verbal and written communication skills; fluency in English.

• Strong people management skills and ability to lead and motivate a team to achieve high performance levels

• Customer focused approach and understanding of concept of a professional, polite customer service operation

• Willingness to identify important customer issues/trends and retain accountability to the customer until solved.

• Strong team player and role model, capable of gaining trust and supporting a team.

• Well organised approach to work, balancing workload to ensure SLA are satisfied and ability to demonstrate good time management skills.

• Ability to relate to others in a positive manner and to build strong working relationships.

The ideal candidate would be a natural, confident and effective communicator with excellent literacy skills and ability to work effectively on your own initiative and as part of a wider team.

You must have excellent organisation skills with the ability to multi task, time manage and take on new information at a high level and enjoy working in a fast- paced environment.

Hours: Monday to Friday 8.30 to 5.00pm (1 hour lunch)

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