Infrastructure Support Associate

360 Resourcing
25,500 - 27,500 per annum
12 Nov 2017
17 Nov 2017
Contract Type
Full Time
Our client has an exciting opportunity for an Infrastructure SupportAssociate to join their team based in Reading. The role will be a fulltime, permanent position offering a competitive salary of 25,500 -27,500 per annum. Our client is a business-solutions company focused on supporting theneeds of the sales and marketing function of the automotive industry.They leverage a scientific methodology to help their client partnerssell more vehicles, improve profitability and increase customer loyalty.And they do that by helping solve their toughest challenges includingplanning an optimal dealership network, improving individual dealerperformance and efficiently converting sales leads into sales. In short,they guide business through scienceand weve been doing this since 1977. About the Infrastructure Support Associate role In this infrastructure based role you will provide support for Globalinfrastructure needs in internal and external IT systems orenvironments. You will help support the systems and facilities that arefundamental in ensuring our client is always the best it can be. As the Infrastructure Support Associate this will involve: - Set ups, configures and supports the Local Area Network (LAN) for theassigned office(s) - Responsible for monitoring, troubleshooting, and resolving LANsecurity issues and performance within the local office - Responsible for setting up new users, monitoring server activity,rebuilding computers, and rebuilding servers. - Maintains the office phone system by creating new users, moving phonelocations and extensions, setting up email and troubleshooting phonesystem problems - Identifies equipment and purchase requirements, in accordance withcorporate guidelines, including: hard drives, phone equipment, hubs,switches, and other technical equipment - Provides guidance and assistance to employees to ensure they have theright hardware and that it is configured properly - Restores databases, files and email accounts as needed Key Skills & Experience required of the Infrastructure Support Associate This role requires the successful applicant to support theInfrastructure of the business, meaning the individual must be able toperform each essential duty to a high standard. The requirements listedbelow are representative of the knowledge, skills, abilities, andcompetencies required. You must have a basic understanding of: - Local Area Network / Wide Area Network (LAN/WAN) technology - Various storage technologies and their capabilities, such as: StorageArea Network (SAN), Network-Attached Storage (NAS), and DistributedAntenna System (DAS) - Various virtualization technologies - Current technological developments/trends in area of expertise Other requirements: - Must have a degree in an appropriate IT field such as ComputerScience, Computer Engineering, or Management Information Systems with 2years relevant work experience - Current Microsoft certifications preferred - ITIL Foundations v3 certification (must obtain within first 60 daysof employment) - The ability to perform first-level troubleshooting of basic ITOperations technologies and services - The ability to communicate technical information to non-technicalpersonnel, assessing audience need and adjusting level of detail accordingly - The ability to identify and resolve computer system malfunctions andoperational problems - To provide a range of systems training and/or support activities for users - Experience of prioritizing competing demands, manage multipleconcurrent tasks and adapt to changing priorities - The ability to collaborate, demonstrate team orientation, and havededication to meeting and exceeding expectations - Good verbal and written communication skills If you feel you have the skills and experience required to be afundamental part of the company as the new Infrastructure SupportAssociate then please click Apply today, dont miss out on thisexciting opportunity! - provided by Dice COMPUTER SCIENCE, DEGREE, ITIL, LAN, MICROSOFT, SAN, VIRTUALIZATION, WAN