Loyalty Executive

Select Appointments East Anglia
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Loyalty Executive

Our client is looking for a Loyalty Executive to support efforts to minimise business decline through cancellation of active lease agreements, service contracts, rental agreements or sales withdrawals.

As a Loyalty Executive you will have the ability to offer marketing promotions and special offers as and when required to retain customers whilst ensuring recurring revenues are protected.

To succeed in this role you should be able to demonstrate;

* Strong experience in sales (minimum of 2 years of B2B)
* A strong understanding of sales processes, marketing programmes and products
* Ability to sell the benefits of the product whilst at the same time using emotional intelligence to persuade and influence a customers decision
* Proven experience in customer service
* Computer literate with good written and verbal communication skills
* Excellent telephone manner showing confidence
* Able to manage their own workloads, specifically; balancing a pipeline of new and existing customers from which customers are retained or some form of desired, outcome is achieved
* An understanding of leasing agreements, how they are calculated and the benefits of leasing vs. purchase
* Highly organised and be able to work cross-functionally within a business and build strong relationships
* Strong negotiating and persuasion skills and have the ability to be able to listen to customer's needs and match this with the desired outcome for both the customer and the business
* Mail Industry experience advantageous

Successful candidates will be rewarded with the following;

23 days holiday with the option to buy/sell up to 5 days holiday (not inclusive of bank holidays)
Company Savings Plan (Pension) Employee puts in and company matches - designed to encourage staff to save -
Employee Adds-3% - Company add 1%
Employee Adds 3.5-6.5% - Company adds 5%
Employee Adds 7% or more - Company adds 10%
Parking on site

This job was originally posted as www.totaljobs.com/job/77570450