IS Performance Analyst

Recruiter
Centrica
Location
Staines
Posted
12 Nov 2017
Closes
18 Nov 2017
Contract Type
Permanent
Hours
Full Time
Overview Centrica has an exciting opportunity for an IS Performance Analystbased at our Staines (West London) office. In this role you will beresponsible for the delivery of IS performance and status reporting:Develops reports to ensure adequate governance of the IS functionalongside the delivery of KPI reports, to communicate IS performance The Role Accountabilities Supports the definition of Governance Reporting to ensure that thefunctioning of the IS team is actively reported upon and challenged Supports the definition of KPIs for IS Works with existing IS teams to develop KPIs effectively Develops and produces reports against a defined framework and formatin a timely and accurate manner Analyses results provided by data suppliers, identifies trends, checksquality and confirms outputs with key resources Identifies and raises issues with data integrity and propose solutionswhere necessary Observes the IS industry for potential key metrics that may beapplicable to Centrica, and supports the implementation where appropriate Responsible for the maintenance of an effective log of allrisks/issues arising from IS reporting and helps drive the effectiveresolution of these through engagement with IS teams Produces and appropriately communicates plans for the production of reports Helps to ensure methods and standards are deployed and used across theIS Group Liaises with external auditors (where applicable) to ensure that anyrecommendations proposed are implemented effectively within the team andthese deficiencies are seen as corrected Ensures the Reporting function is focused on quality and providespecialist guidance and advice to less experienced colleagues The Person Competencies Excellent interpersonal and negotiation skills Excellent customer service skills Ability to maintain a clear focus on achieving results that meetprofessional and quality standards Ability to work alone as well as part of a team Attention to detail Good analytical skills / process focused Good understanding of IS Operations and key processes Service Now Knowledge Business Objects, Crystal reports or similar in depth knowledge ofreporting tools Use of SQL to build logical queries in reporting tools A background in programming or computer science desirable Work Experience Experience in a reporting function within an ITIL environment The Company Centrica plc, a FTSE 100 company, has operations in UK, North Americaand Europe. With 30+ million customer-product relationships, Centrica'svision is to become the leading integrated supplier of energy andrelated services for its chosen markets and maximise value toshareholders. Centrica's brand names include British Gas, Direct Energy(North America). At Centrica, our purpose is to help people today andsecure energy for tomorrow. PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload yourcover letter and CV as one document. Applications will ONLY be accepted via the Apply button. To request an update on this role, or if you have any problemsuploading your CV please email [TJ_47(Recruiter 1 E-mail)] typingUpdate required: [TJ_5(Web Description)] [TJ_2(Ref No.)] in thesubject title. - provided by Dice COMPUTER SCIENCE, CRYSTAL REPORTS, ITIL, SQL