Billing Assistant

Red Recruitment
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
Are you looking for an exciting new challenge within Customer Service? Are you looking to develop your skills and build a career within a professional environment? Then look no further as we are looking for office based customer service advisers today!

About the Role…

As a Domestic Billing Assistants you will provide a vital support function, assisting our client's customers with their account enquiries whilst complying with industry standards and changes.

As a Domestic Billing Assistant you will:

  • Provide exceptional customer service to our customers via phone and electronic interactions
  • Help to accurately bill all customers
  • Exception resolution; in timely and accurate manner
  • Maintaining customer data held within systems
  • Liaising with third party agents within the customer journey
  • Resolve external and internal customer originated queries in given time-scales
  • Investigate and resolve reasons for accounts being unbilled
  • Handle escalations using the correct procedures
  • Provide assistance to other departments for billing and metering related matters
  • To complete any other reporting or monitoring of workload as requested

What do we need:

  • Good level of numeracy, accuracy and problem solving ability
  • Excellent verbal and written communication skills
  • A good level of computer literacy with experience of Microsoft Office
  • Good planning and organisational skills
  • GCSE Maths and English (above C) essential, or equivalent
  • Treats customers the way we like to be treated ourselves
  • Methodical and organised, managing own work
  • Exceptional team player who builds open and supportive relationships

36.5 hours (8.30 - 5.00 Mon-Thu, 8.30 - 4.00 Fri)


£8.70 p/hour

Temporary ongoing

So, what's in it for you?

  • Dress down every day
  • Chance to win tickets to see Forest Green Rovers
  • City centre location with excellent transport links

  • Stroud Town Centre
  • Parking available on a rota basis
  • Walking distance from the Train station
Start Date: ASAP

How to apply?

If this is something you would be interested in applying for, just submit your CV to the advert and we will be in touch in due course!

or simply forward a CV to

We look forward to receiving your application!

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