Marketing Support Officer

Croner Taxwise
£18000 - £20000 per annum, Benefits + Benefits
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
Marketing Support Officer
Based in Hinckley, Leicester
Salary £18,000 - £20,000 dependent on experience + excellent benefits

Croner Taxwise is a market leader in Fee Protection Insurance and a subsidiary of the Peninsula Business Group, Croner Taxwise employs 120 staff based at our prestigious offices in Hinckley.

We are seeking to recruit a Marketing Support Officer to join our Marketing Services Team. A pivotal role, you will be responsible for working directly with the Croner Taxwise accountancy channel acting as the key point of contact for accounts to help them use the correct marketing tools within their practice. You will proactively support them in issuing their own marketing campaigns, and through regular contact you will establish strong working relationships.

Key Requirements
  • Manage a base of Accountants, becoming their key point of contact for all Croner Taxwise marketing requirements they wish to carry out themselves, working in close collaboration with the person responsible for marketing within each Practice.
  • Conduct regular courtesy phone calls to your Accountants and build strong relationships with them.
  • Guiding Accountants through the marketing toolkit and timetable, ensuring they are actioning it correctly.
  • Regular liaison to ensure marketing activity is in line with the planned timetable.
  • Being aware of the latest digital methods, offering support and advice to them to implement these methods within their own Practice.
  • Assisting Accountants in collating their client responses and declaring those through to Croner Taxwise followed by confirmation of insurance and payment of premium.
Skills and Experience
  • Experience in a phone-based customer service role
  • A genuine interest in customer service and marketing, ideally with experience in one or both.
  • Basic knowledge of In Design would be preferable
  • Confident, enthusiastic person looking for an exciting challenge who enjoys talking to clients and building strong relationships.
  • Hard working, self-starter who is motivated.
  • Enjoys working in a busy environment to meet deadlines.
  • Ability to self-manage whilst also working closely within a team.High levels of attention to detail, process-driven with strong organisational skills.
Why Join our Team?
Croner Taxwise provides tax fee protection insurance to firms of accountants. With a turnover of £22M, 120 employees and 4000+ accountancy clients we are proud to be the market leaders in the fee protection space.
This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you'll love it. There are endless opportunities for you to develop and grow and you'll really make a difference to all sorts of people.
This job was originally posted as