Income Officer

Sellick Partnership Housing
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Income Officer

Sellick Partnership are working with an East Midlands based organisation who are seeking an experienced Income Officer to join their team on a temporary basis.

Responsibility for this role includes;

  • To maximise the rental & service charge income for business accountability, including income collection & debt reduction targets, for a patch of properties, including rent & service charges
  • Dealing with the day to day enquiries from leaseholders on repairs, service charges and year end accounts
  • Preventing at risk accounts from falling into arrears
  • Visiting tenants to collect outstanding rent arrears
  • Analyse tenants income and expenditure and to give advice on negotiating with creditors in order to reduce debts
  • Showing initiative when supporting complex cases of arrears recovery, using appropriate legislation and knowledge
  • Supporting residents in relation to benefit or grant applications and assist them in setting up bank accounts and direct debits
  • Monitoring rent accounts and set up repayment plans.

The successful candidate will have;

  • A clear understanding of welfare reform & relate benefits
  • A clear understanding of service charge calculations & statements
  • Be able to use tenancy sustainment as an effective tool for debt reduction
  • A clear understanding of court pre-action protocol
  • Knowledge of Home Ownership and Leasehold

Please apply now for an immediate start.

This job was originally posted as