Lounge Ambassador Part Time

12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Lounge Ambassador X 4

Part-Time Positions

Working hours: 21:00-01:00 and 04:30-09:00

Salary: £9,594 per annum


Caledonian Sleepers forms a vital part of Scotland’s transport network, regularly moving over 220,000 passengers per year with an anticipated increase to 350,000 over 15 years. Due to growth and the installation of our own dedicated First Class Lounges, it is vital that we deliver a transformation to the station and Guest experience. This role will demand dedication, energy and attention to detail to ensure that we provide the correct level of customer service at all of our Guests in our lounges.

This role is a vital part of the Guest Experience Team to ensure that the highest level of customer service is delivered within The Caledonian Sleeper dedicated lounges as well as delivering the standard of service that we will expect with the delivery of the Caledonian Sleeper operations and its transformation.

Key requirements of the role include:

  • Provide an exceptional experience to guests and prospective guests by representing SCS.

Excellent product knowledge
General admin duties as required
Play a key role in liaising with guests in times of disruption
Ensuring consistent presentation of the lounge facility including refreshments, literature, showers and toilet facilities.
To identify and respond appropriately with CIP and VIP guests
To ensure that Serco Caledonian Sleepers meets its obligations in terms of accessibility
Ensuring lounges and showers are presented to the correct spec
Cleaning of all areas of the lounge including showers and toilets
Co-ordinate any disruption at a station level, liaising with Control
Meet the train on arrival, in particular during times of disruption

Key Skills, experience & qualifications:

  • Experience in ensuring a company vision is brought to life in an operational environment in a robust and consistent manner.

A passion for customer service and the desire to go the extra mile to ensure our guests have a memorable experience.
Proven track record in providing high quality customer experience.
Face to face customer experience is essential.
Well presented to showcase our service as well as outgoing nature and positive approach.
Ability to stay calm under pressure.

In return we offer the chance to be part of a team who will transform an iconic business from the very beginning. We also offer a competitive salary, a benefits package including contributory pension, excellent working conditions and the opportunity to further your career within a supportive environment.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

This job was originally posted as www.totaljobs.com/job/77500251