Credit Controller

Green Star Energy
Milton Keynes
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

The Company:

Green Star Energy is a trusted energy supplier providing renewable electricity and natural gas to homes across the UK. Not only do we offer product options to suit your lifestyle, you can also choose from our affordable green options and feel good about your choice for the environment. Green Star Energy is the residential trading name for Hudson Energy Supply UK Limited, which is part of Just Energy Group Inc., a publicly traded Canadian company serving almost 2 million customers in North America, the UK and Germany. Please visit for further information.

Job Purpose:

The purpose of the role is to maximise cash collection and minimise bad debt whilst maintaining good customer relationships. You will need to resolve issues as they arise, proactively and effectively managing to resolve complex queries relating to debt.

The position is responsible for assisting in the management of the debt position for Green Star Energy and for supporting the Credit Control Team Leader in all workflows relating to Credit Control.

Key Activities:

·Work with the Team Leader to maximise cash collections.

·Manage the debt position for Green Star Energy through multiple different workflows.

·Daily/Weekly/Monthly reporting on all KPIs.

·Ensure that the quality of our work are consistent and that the customer is front of mind.

·Maximise opportunities to deepen the Customer relationship through great customer service.

·Ensure cash collections are maximised and targets are met.

Main responsibilities:

  • Work closely with the Team Leader to motivate the team with clear targets and objectives
  • Ensuring all SLA’s and daily workflows targets are complete
  • Carry out Root Cause Analysis to determine areas of opportunity and work with our process specialists to realise those benefits
  • Ensure Cash collections are maximised and carried out within targets
  • Key Skill Requirements:

    The post holder will:

    ·Have 2 years’ Utility (Gas/Electricity) experience within a collections department

    ·Have experience managing high volume collections.

    ·Have ability to communicate effectively across all levels of the business, influencing peers in other internal departments and senior managers in external partner companies.

    ·Have experience within a fast moving department.

    ·Demonstrate a high degree of self-management, initiative and an aptitude for learning.

    ·Be an energetic team player able to operate comfortably with their colleagues.

    ·Have the ability to proactively identify process improvements and have the courage to test and implement them.

    ·Have a high attention to detail and consistently high quality.

    ·Have a can do attitude and are not scared to get stuck in.

    ·Microsoft Excel proficient.

    ·ICM qualification would be of an advantage.

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