IT Support Analyst

Hays IT
15000.00 - 17000.00 per annum
12 Nov 2017
18 Nov 2017
Contract Type
Full Time
1st Line Support / Service Desk / IT Support IT Support Analyst Bradford Up to 17,000 + 2650 on call The IT Support Analyst provides 1st/2nd line Service Desk support to staff on all supported systems ensuring incidents are fixed first time or escalated to the relevant person/3rd party, day-to-day consultation, training, instruction, trouble-shooting and problem-solving to computer users for hardware, software, network and related computer systems and peripheral devices. The role ensures the effective operation and configuration of all IT systems. All IT Support staff are required to participate in the IT on-call rota as detailed in the 'IT Out of Hours' Policy. Your new role Provide efficient, friendly 1st line for support across a range of systems for staff and where appropriate escalating incidents via the Helpdesk tool. Logging all IT incidents in the IT Helpdesk tool, providing first time fixes where possible. Develop centralised, efficient methods for managing end user systems to minimise downtime and hands on visits to workstations Accurately manage IT asset inventory and software licensing compliance Perform hardware repair and maintenance Identify and address complex usability problems Assist in the purchasing of new services, hardware, software, and other IT supplies Manage various user accounts, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively Apply business/technical support concepts to analyse application problems and resolve complex issues that may have strategic impact Ensure all end user systems have up-to-date anti-malware protection Ensure software updates are tested and applied in a timely manner Maintain web based help system and procedure manuals - Knowledge of HTML What you need to succeed 18-24 months experience on a Support/Service Desk (1st & 2nd line support) Excellence in customer service is achieved. Support and advice is provided in a professional and friendly manner so that issues are diagnosed and resolved as quickly as possible. Complaints are escalated and responded to in line with company policy IT excellence and system delivery is achieved - all IT systems and processes are being adhered to consistently with minimal errors System uptime is achieved in line with business needs. Changes to systems are co-ordinated, tested and understood with minimal disruption to business activities What to do now Call Jon Walters on 0113 200 3750 for more information or click 'Apply' Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at - provided by Dice HTML, SERVICE DESK SUPPORT