Master Technician

12 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Purpose: To carry out diagnostics and the service and repair of franchised vehicles to the highest standards; including diagnosis of electrical and electronic problems. Train, coach and develop workshop and service team members to ensure high levels of customer satisfaction and ensure a first time fix is achieved for each customer.

Key Responsibilities:·To maintain skill levels and full awareness of all technology used in the vehicle range, attending relevant Master Technician training when required.

·Where required discuss issues directly with customers concerning any long term vehicle issues and ensure that all work is carried out in full and followed up until resolved.

·To be fully conversant with all manufacturer technical literature and information bulletins and ensure that this information is passed out and understood by all technicians. Identify training and development needs within the workshop team.

·Liaise with Workshop Controller/Aftersales Manager to quality control all work undertaken by the workshop team, where required or requested.

·To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the manufacturers and company image.

·In conjunction with the Workshop Controller, ensure that there is adequate workshop staff coverage to meet the Dealer’s opening hours.

·To take an active part in upholding the companies Health and Safety policy.

·Attend regular meetings to ensure that any workshop concerns or ideas are recorded and reported back to the relevant persons.

·To coach and develop other technicians within the workshop.

·To develop processes that support the MSR/DISS process ensuring timely completion and submission of reports and is the key interface with technical support.

Support the management team in the maintenance of quality standards.

Hours 8.00am to 6.00pm Monday to Friday, Saturday Overtime until 1.00pm

Salary – Negotiable regards to experience

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