Credit Control Team Leader

FirstPort Limited 4352396
New Milton
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Credit Control Team Leader

New Milton

Closing Date – 1st November

Role Overview

As Credit Control Team Leader you main role will to manage and lead the team ensuring the timely arrears chasing of customer debt and drives an efficient, professional customer service experience for all internal and external customers.

What you’ll be doing:

    Manage the team to deliver in line with the debt management process, overall reducing the debt arrears across the division.
Collaborate with the Operational Teams to regularly review the portfolio status ensuring any strategies or action plans are in place for improvement.Liaise with Clients Solicitors for debt recovery to ensure first class service.Focus on escalated complex debt issues/major debtors to ensure that any issues are promptly resolved to maximise the recovery of debt.Maximise resource and process opportunities through the implementation of continuous improvement methodologies. What you’ll be responsible for Reporting

Complaints managementProcesses and procedureCommunications with operations Who you’ll be working with


Operational TeamsComplaints TeamClient Liaison TeamFinance TeamsLegal TeamProperty Transfer Dep’t External

ClientsCustomersSolicitorsDebt Recovery Agencies What will you be like?


GCSE English and Maths to grade C or equivalent is essential. Working towards CICM Basic level or similar credit control qualification would be desirable, but not essential. Experience

2 years previous experience of working with in a credit control role or experience in a customer facing role is preferable.1 year experience of working with in property management company would be a benefit, but not essential. Knowledge

Must be able to demonstrate a good understanding of customer communications and dealing with difficult conversations. Technical skills

Fully IT literate with a requirement to be comfortable in working on Microsoft Excel, Word and Outlook. Ability to work on multiple different IT systems simultaneously. Personal qualities

You are dynamic, driven and ambitious with a strong emphasis on customer service and consultative approach.Keen to support change and continuous improvement.Ability to work collaboratively with the team, department, internal and external clients.Ability to take ownership of issues and see through to resolution.Constantly focussed on improving the level of service.Results driven and focussed on achieving as part of a team.
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