Call Centre - Credit Control Supervisor

Verastar Ltd
£20000 per year
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
£18,000 - £20,000 starting salary DOE + up to a 10% annual performance bonus

Monday to Friday, 40 hours plus breaks, NO Evening, Weekend or Bank Holiday Working

About the role…

Become a Credit Control Supervisor at our contact centre in South Manchester and you’ll be responsible for managing our team who are collecting outstanding balances and direct debits from our business customers, including assisting them when they are faced with financial difficulties, ensuring a first time resolution wherever possible.

As an ideal candidate for this role, you should be an experienced Credit Controller with a proven track record of working within a similar, large and fast paced environment.

Furthermore, you should have the ability to work to tight deadlines and manage priorities effectively, whilst delivering high levels of accuracy consistently.


- Managing a team that has responsibility for the collection of debt across a multitude of customers across different revenue streams with a variety of payment terms
- Management of assigned customers ensuring all invoices are paid in accordance with group payment terms and continually monitor overdue debt with individual debtors to ensure exposure is minimized.
- Producing accurate and timely reporting in line with month end deadlines.
- Informing the Department Manager immediately of all important developments or problems and reporting on status of customer accounts on a regular basis.
- Ensuring all relevant KPIs are maintained and monitored, taking the appropriate action as required.
- Using knowledge gained from training, clarify and understand the customers’ requirements.
- Demonstrate patience in all customer contact situations utilizing your problem solving and interpersonal skills
- Supporting your team with issues from work queries to HR.

What you’ll get in return….

- A comprehensive 2-3-week induction and training programme before you start your new role
- Plenty of opportunities for progression and development
- 31 days annual leave each year (including bank holidays) increasing to 33 days after one years’ service
- Annual 10% performance related bonus
- Company pension scheme
- Flexible benefits including buy and sell holidays and childcare vouchers
- Free Life Assurance for all employees
- Access to our STAR Rewards scheme giving you access to multiple retail discount opportunities
- Regular Subsidised Social Events

Who we are...

We are a leading, next-generation services Company for the small business market. By delivering a spectrum of essential business services across telecoms, water and energy we create great savings, efficiencies and value for our customers.

- Why next-generation? We challenge the traditional and disrupt the market.
- Why leading? Our unique and dynamic approach achieves double-digit growth and great returns
- Why small businesses? By specialising, we get to know our customers and their specific needs

Our proposition is unique - no other provider offers the mix of services we offer. As the markets in which we operate increasingly open to competition, people are switching away from their current providers. Thanks to this, we are achieving significant growth rates and have ambitious plans to grow further.


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