Apprentice Receptionist - Water Meadows

12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Water Meadows Swimming Centre, Bath Street, Mansfield, Notts, NG18 1BA

12 Months

37 hours per week

£129.50 per week

Water Meadows Swimming and Fitness Complex offers everything you need for a great family visit. The leisure pool is packed with water rides to keep both adults and children entertained, whilst the competition pool and fitness suite provide for those seeking a more active visit.

We are currently recruiting for an Apprentice Receptionist to work 37 hrs per week, over 5 days between 9am & 7pm, Mon - Sun, at Water Meadows Swimming and Fitness Complex.

This is an exciting opportunity to join the team at our Water Meadows Complex to ensure the efficient and effective operation of the Reception area and Shop and that all procedures for the area are up to date and followed.

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

Your duties will include:

  • To welcome all visitors to the facility in a warm and helpful manner reflecting the Council’s image and to actively encourage that image by presenting a customer orientated philosophy to all users of the facility.

Taking bookings for the use of facilities by members of the public, both in person and over the phone- correctly entering bookings in the diary and onto the booking system.
Operating Front of House as well as replenishing stock in reception.
Ensure that the reception area is clean and ready for use and is maintained in a tidy manner by carrying out a variety of cleaning tasks as required.
To be tactful and diplomatic in dealing with enquires and complaints.
To be clear, logical and articulate in responding to requests for information.
Check deliveries and pricing of stock.
To account correctly for cash and stock, including daily cash reconciliation and recording.
Maintaining stocks of literature and brochures.
Control of persons entering the building.
Operating the lost property procedure ensuring safe keeping of articles.
To attend Team meetings as required.
Processing Leisure card, bonus card, direct debit applications and complete direct debit mandate for appointed collection agency.
Any other duties which may reasonably be required in accordance with the duties and responsibilities indicated and which are appropriate to the post covered by this Job Description.

Skills Required:

The successful candidate should be able to demonstrate the following:

  • Ability to deal with customer enquiries, transactions face to face

and via the phone

  • Numerate and accurate.

Self motivated and organised.
Excellent communications skills.
Excellent IT skills.
Able to withstand periods of working under pressure.
Excellent team working skills.

Experience in the following is also desirable but not essential:

  • working an electronic till system

maintaining personal records on IT systems
money handling (included credit card transaction and cash)
working in a busy customer focussed environment
dealing with booking systems
selling products to customers

Qualifications required:

GCSE Grades A to E in Maths and English (or acceptable equivalent).

You will also need to complete an on-line initial assessment, which will help us guide you to the most appropriate programme to meet your needs.

Training Provided

L2 Diploma in Customer Service
Functional Skills in English and Maths as required

Important information:

It is essential that you are able to travel on a daily basis to Water Meadows Swimming Centre in Mansfield, to arrive on time for work.

The post-holder is required to work a shift pattern as part of the reception team which may involve additional hours or changing shifts in order to maintain cover and a flexible approach is therefore required.

Hours would be on a 2-week rota, 37 hrs per week over 5 days, between 9am and 7pm, Monday-Sunday.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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