Apprentice Receptionist

Recruiter
Lifetime Training
Location
Norwich
Salary
129.50 per week
Posted
12 Nov 2017
Closes
16 Nov 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time
Riverside Leisure Centre are looking for a Receptionist Apprentice to work on their busy reception and gain valuable customer service experience along with a Customer Service Practitioner Apprenticeship.

The job will involve:
1. To greet customers in a friendly manner and with a smile.
2. To administer booking using computerised and manual systems.
3. To process all payments accurately.
4. To monitor admissions of unaccompanied children under the age of 8.
5. To administer course enrolments.
6. To administer the hire equipment and deposit system.
7. To carry out photocopying as necessary.
8. To operate the P.A. system.
9. To record and administer the lost property system.
10. To restrict access into the Reception area to authorised personnel only.
11. To ensure that the Reception area is kept tidy and presentable at all times.
12. To ensure all communications, memos, diaries are read each day.
13. To ensure the float management systems are followed.
14. To answer the telephone as per the PfP Leisure standard.
15. To handle all potential membership enquiries as per the PfP Leisure Standard.
16. To assist with any general clerical duties as requested.
17. To cash up till(s) as per the Centre's procedures.
18. To attend Receptionist meetings and provide input into ways of improving and developing the service.
19. To feedback any areas of concern to the Head Receptionist or Duty Manager.

Personal Qualities :
Enthusiastic
Polite
Dedicated to working towards their Apprenticeship

Skills Required :
Candidates must be confident and approachable as you will be the first point of contact at the leisure centre.

Future Prospects :
Possibility of full time employment upon completion of apprenticeship.

Training to be Provided :
Customer Service Practitioner Apprenticeship
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT

Other Information :
The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the national Minimum Wage appropriate to their age applies. The minimum wage for apprentices applies to time spent on the job plus time spent training.

Things to consider :
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.


This job was originally posted as www.totaljobs.com/job/77299788