Credit Controller

Alexander Hancock Recruitment Ltd
From £18,000 to £21,000 per annum
12 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job DescriptionAn opportunity has arisen for an enthusiastic, experienced and competitive credit controller to join our busy established client based in Altrincham.

The successful candidate should have experience of B2C credit control, and be familiar with collections techniques. Excellent customer service and negotiation skills are essential, and creative approach to credit control is desired.

The role requires patience, tenacity and an eye for detail. Systems training will be given, but demonstrable experience of claims industry and specifically credit control/debt recovery will be very advantageous.

It is essential that applicants are able to fully commit to the shift plan.

The Shift Plan is as follows, based on a 37.5 week:

This is a 2 week rolling shift plan whereby you work 6 day week and then 4 day week as follows:

a) Monday – Thursday 9-5pmx2, 12-8pmx2, with a Fri 9-5pmand a Saturday 10-2pm

b) 9-5pm x 2 day,12-8pm x 2 days

Key RequirementsExperience of B2C credit control and proven experience of using a DiallerStrong negotiating skills, in relation to payment plan settingStrong personality and persuasive natureAttention to detailGood time managementAbility and drive to achieve targetsEnthusiasm to learnRelationship builderGood understanding of FCA regulations in debt collectionCalm under pressure and able to thrive in a fast paced environmentMust be fluent in both oral and written EnglishExcellent keyboard skills – accuracy is keyKey Performance IndicatorsCash collection to target set by line managerAchieve 100% compliant callsAchieve high quality scores to defined matrix on all client interactionsAchieve 100% DPA complianceFCA compliant; treating the customer fairlyAccuracy of data captureSalary £18k with review to £21k after probation period plus a bonus of c £3,500
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