Billing Manager

12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Salary: from £27,500 (dependent upon skills and experience)

Location: Manor Drive, Peterborough

At Serco we are looking for talented individuals who we can grow and develop to become our next generation of highly skilled employees that will lead and inspire our workforce.

We are currently looking for a Billing Manager to support at our strategic partnership with Peterborough City Council.

About the role:

If you are looking for a new challenge where there is variety of work and the opportunity to further develop your skills and experience this is the role for you!

As Billing Manager you will be responsible for all aspects of the management of the Council Tax Billing, this will include the billing and collection of Council Tax up to the recovery stages, liaising closely with the Local Taxation Manager and Recovery Manager to ensure quality outcomes against our Key Performance Indicators. Your key objectives will be to identify and communicate priorities to the team to maximise the income due to our client from Council Tax, whilst ensuring that customer enquiries are dealt with accurately and within agreed timescales.

On a day to day basis, you will be required to provide high level technical advice and support on legislative issues, policy, procedure and any other matter concerned with delivering our services effectively.

We are also looking for the successful candidate to identify and implement service improvements and manage performance in their team through regular 1:1’s, team meetings, coaching and training sessions.

About you:

We are looking for a pragmatic and innovative individual who is driven to succeed and support further improvements in performance of our Revenues Team. The successful candidate will have demonstrable experience within a busy Billing/Collection environment and can bring passion and enthusiasm to the role.

They will have detailed knowledge and understanding of Council Tax legislation and be able to guide and advise staff as appropriate. IRRV qualifications are desirable.

Our service is heavily customer focussed and we are therefore looking for a candidate who has excellent written and verbal communication skills, promoting good practice within their team.

We are looking for our Billing Manager to be a highly motivated individual who has experience of leading a team and who recognises the importance of building good working relationships internally but also externally with our client.

About us:

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Serco works in a strategic partnership with Peterborough City Council (PCC) in the UK, to transform the quality of local services for our citizens. PCC delivers a diverse range of services for Peterborough residents across numerous service areas. PCC are continually improving their services to the public resulting in a number of changes which you as a Team Leader will be able to contribute to and support.

Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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