Technical Escalations Engineer

Rockfield Specialist Recruitment
Bristol (City Centre)
From £22,000 to £27,000 per annum
12 Nov 2017
16 Nov 2017
Contract Type
Full Time

Technical Escalations Engineer

North Bristol

Up to £27,000 depending on experience + benefits

A superb opportunity has arisen for a driven Technical Escalations Engineer to join a very fast growing and well backed software house, leading the way within the SaaS / Cloud Computing arena. They are a well-established business with a strong footprint in the market place but with a growing appetite for new markets.

As a Technical Escalations Engineer you will be responsible for reviewing, investigating and managing customer requests through to resolution, ensuring complete customer satisfaction at all times. You will perform diagnostics, raise issues to other parties when required and undertake professional services work to provide full workable solutions to the customer.

You will have a proven track record of providing excellent customer service in a technical support capacity, technical accreditations to support level of understanding and general networking skills including TCP/IP, IP subnets, LAN, and WAN environments. Experience of Windows, provisioning & managing cloud services, Microsoft Exchange or Office 365 is required, as well as an in depth understanding of DNS record types and their functions to hit the ground running.

Our client has ambitious plans to grow fivefold during the next two to three years and with investment and strategy in place, this role offers significant personal development opportunity for the successful applicant.

They are an employer of choice, a highly motivated, social, and successful team with a very modern and impressive culture – great working environment, free fruit, free drinks, free gym membership, free snacks and more!

If you are interested in this truly exciting opportunity and would like more information, then please apply online for immediate consideration.

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