Apprentice Customer Service Advisor

Recruiter
J&L Recruitment [Staffordshire] Ltd
Location
Crewe
Salary
From £3.50 to £3.50 per hour
Posted
12 Nov 2017
Closes
16 Nov 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Are you looking for an opportunity in your local area to build a rewarding career within customer services?

Are you looking for a career with an employer that will invest in your personal development and provide you with the opportunity to learn new skills whilst earning a wage?

Our client is a well established fast growing business based in Crewe who have their people at the heart of their business. Their employees describe the working environment as like being part of a family which helps them to reach their full potential and grow as an individual. They invest heavily in our people and they are now inviting young people from the local area to start and grow their career with them.

The role
Serves customers by providing product and service information resolving product and service problems.

·Attracts potential customers by answering product and service questions; suggesting information about other products and services.

·Opens customer accounts by recording account information.

·Maintains customer records by updating account information.

·Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analysing customer needs
Contributes to the team effort by accomplishing related results as needed

Skills required


Interest in Customer Service

Ability to retain Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Analysing Information

Multi-tasking


Good communication skills (both written and verbal)

Other useful skills and traits include:

·Being able to work in a team

·Patience

·Ability to remain calm under pressure

·Friendly and tactful personality

·Good timekeeping

·Open minded attitude

·Being able to handle complaints and difficult situations

Having good computer skills is valuable in this job too, as you’ll often be placed near a computer so you can quickly deal with any tough enquiries.


This job was originally posted as www.totaljobs.com/job/77252664