Apprentice Customer Service Advisor
Are you looking for an opportunity in your local area to build a rewarding career within customer services?
Are you looking for a career with an employer that will invest in your personal development and provide you with the opportunity to learn new skills whilst earning a wage?
Our client is a well established fast growing business based in Crewe who have their people at the heart of their business. Their employees describe the working environment as like being part of a family which helps them to reach their full potential and grow as an individual. They invest heavily in our people and they are now inviting young people from the local area to start and grow their career with them.
Serves customers by providing product and service information resolving product and service problems.
·Attracts potential customers by answering product and service questions; suggesting information about other products and services.
·Opens customer accounts by recording account information.
·Maintains customer records by updating account information.
·Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analysing customer needs
Contributes to the team effort by accomplishing related results as needed
Interest in Customer Service
Ability to retain Product Knowledge
Good communication skills (both written and verbal)
Other useful skills and traits include:
·Being able to work in a team
·Ability to remain calm under pressure
·Friendly and tactful personality
·Open minded attitude
·Being able to handle complaints and difficult situations
Having good computer skills is valuable in this job too, as you’ll often be placed near a computer so you can quickly deal with any tough enquiries.
This job was originally posted as www.totaljobs.com/job/77252664