Client Relationship & Support Manager

Location
Bourne
Salary
£40000 - £50000 per annum
Posted
13 Nov 2017
Closes
11 Dec 2017
Ref
00074951
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is a rapidly growing supplier of cutting-edge software applications to leading global food businesses. Following an intensive and sustained period of growth there is an exciting opportunity for a Client Relationship & Support Manager to join their highly innovative team.

This unique and exciting role will involve managing client relationships and developing the processes and team to support this. This will include working with senior leadership teams, the supervision of people and resources as well as developing and standardising internal processes and KPI's.

The company is looking for a technically minded, intelligent and enthusiastic Manager who will relish the opportunity to make a significant contribution to the growth of this dynamic business. They will be experienced in organising teams, managing client relationships and have first-rate process and project management skills.

Key Responsibilities
- Developing and managing processes to handover technical client accounts from the delivery team
- Developing and managing second line support and account management teams
- Planning and delivering client product upgrades across the client base
- Responsible for client satisfaction
- Managing client support hours
- Developing client accounts in line with business strategy

Key Skills
- Strong IT, problem solving and technical skills
- Highly organised
- Focussed on efficiency and quality
- Self-motivated
- Professional, articulate and able to communicate at all levels
- Able to make key business decisions
- Strong mentor and management style; able to develop teams and identify internal opportunities
- Strong analytical skills with good attention to detail

Experience
- Experience in managing support teams
- Experience in developing and running processes
- Proven client relationship management experience within a business to business environment
- Knowledge of the Food sector is desirable but not essential

Please send your CV and note that as part of this process there will be a short automated JobChat telephone screening call.

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