Senior Product Support Engineer (Ref: IT23774) - Windows OS, Training, Security / Virtualisation,

ECM Selection
to c55,000 DoE
11 Nov 2017
10 Dec 2017
Contract Type
Full Time
Have you a career in External Customer Support within a high-techengineering product organisation? Were looking for an experiencedProduct Support Engineer to join this ambitious company. Youll join ateam that work with Fortune 500 clients, and be the technical point ofcontact for tier 1 companies providing support to include: identifyingproduct support issues, training customers, proof-of-concept and overallchampioning product features. Requirements: Proven experience in a technical customer support role, workingdirectly with businesses and other commercial entities. Demonstrable recent experience with a range of Windows Operatingsystems (including Windows 10), including familiarity with MS systeminternals (Process Monitor, RamMap, and Process Explorer). Knowledge of browsers, networking and plugins. Further experience with virtualisation technology, security products,endpoint management tools, or proxy technologies would be desirable. Preference is for a Computer Science / Software Engineering graduate. As this is a customer-facing role, it is expected that you will haveexcellent communication skills (both verbal and written English) andstrong time management skills (including how to prioritise). In return, you can expect to be well-remunerated, work with brightcolleagues on challenging problems, in well-appointed offices in thecentre of Cambridge (with car-parking spaces available, and close topublic transport links). Note, this is not an entry / junior level role. We are looking forrelevant experience both in industry sector and in technical support. Wewould be interested in speaking with highly experienced individuals whoare interested in this position. Windows OS, Training, Security / Virtualisation, Browsers, Networking,External Customer Support Please note: even if you don't have exactly the background indicated,do contact us now if this type of job is of interest - we may well havesimilar opportunities that you would be suited to. And of course, wealways get your permission before submitting your CV to a company. Recommend for 250 see for details. Please quote ref: IT23774 - provided by Dice COMPUTER SCIENCE, SOFTWARE ENGINEERING, WINDOWS