Credit Control Supervisor

ITSS Recruitment Ltd
£25k - £27k pa
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
Credit Control Supervisor

Our client, based in Farnborough, is looking for a Credit Control Supervisor. Salary to 27k
Main Accountabilities
*Supervise and overlook 3-5 Credit controllers and their ledgers
*Manage own sales ledger of single & groups accounts
*Aged debtors report
*Acquire service reporting
*Manage the month end procedure; producing month end reports
*Review customer Credit Limits on GP and on Acumen (Trade credit insurance) and advise if amendments are required
*Processing contras and tidying the ledgers where necessary including credit card payments, cheque payments and allocations
*Chasing accounts via phone and email - Investigate customer queries, liaising with Account Managers and other departments where necessary.
*Ensure all legal paperwork is completed accurately and in good time
*Monitoring and following the monthly process for collection. This includes managing the sending out letters for accounts on Stop, Stop list and informing Account Managers, liaising closely with all relevant departments and credit controllers
*Chase monthly payments for Group accounts
*Manage the achievement of cash collection, debtor days and aged debt targets through contact with customer and liaison with Account Managers
*Oversee the correct use of the credit management system - Credit Hound
*Deal with all queries for credits to resolution escalating where necessary
*Report to senior management on outstanding debt and actions taken
*Mentor, coach and support all team members
*Spot check work of junior team members
*Become a 'super user' for office systems and train others
*Set collection targets with the approval of the FD/FC
Skills Required
*Proven experience of supervising a team of Credit Controllers
*Broad experience in credit control and/or accounts administration.
*Good Microsoft Office skills, especially Excel beneficial plus a firm understanding of IT skills
*Excellent telephone skills required to liaise with customers and clients etc to confirm receipt of invoice(s) and date of payment etc
*Ability to understand the underlying transactions behind a process.
*Experience of dealing with a wide range of customers across a range of industries, including market-leading food manufactures.
*Experience of supervising high volume accounts (2000 plus clients) and high value multi million pound ledgers
*Understanding of sales ledger essential
*Strong track record of aged debt reduction
*Good communicator, the ability to communicate orally and in writing, confident telephone manner, tactful and diplomatic.
*Able to demonstrate success in improving/automating processes
*Ability to work under pressure, deal with tight deadlines and demonstrate flexibility as required to perform the role
*Show flexibility in working hours
*Use of Great Plains Microsoft Dynamics advantages or similar ERP system such as SAP, Oracle etc.
Some formal accounts qualification/knowledge would be useful

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