IT Service Desk Team Leader

United Kingdom
11 Nov 2017
18 Nov 2017
Contract Type
Full Time
Service is the name of the game We have a strong IT function that can deliver service and projects with passion and enthusiasm. But that's not all, we work hard, are always up for a challenge and take change in our stride. We enjoy the fast paced environment so we don't have time to stand still and we welcome the variety the job throws at us with energy. Based at our offices in Whiteley, you will lead and support a team of IT Service Desk Analysts whose task is to maintain the exceptional levels of services of the support teams, retail stores and manufacturing sites for first line support. You will ensure that the defined processes are adhered to, provide management information as requested, provide necessary team training and report against service level agreements. Managing a service desk team, you will facilitate call logging and reduce the volume of calls, identifying areas for improvement and training. You will have sufficient experience in managing and leading a team in a fast paced environment with the ability to drive a high performance team. Your background is preferably within a IT service desk environment or service delivery and you understand the importance of delivering an exceptional service. You create appropriate management information to identify efficiencies and make appropriate changes to accommodate training and process improvements to maintain an effective team. You must have excellent team and people management experience to maintain an effective team. You have excellent communication and organisational skills and are a strong influencer. We offer you a challenging position with excellent opportunities and a great remuneration package including a very competitive base salary, performance bonus, profit share, private healthcare, private dental, life assurance and company pension contribution. We are looking for true talent: people who are eager for the opportunity and freedom to make their contribution. It's going to be an exciting journey - and you could be part of it! - provided by Dice SERVICE DELIVERY