Second Line Application Support Engineer- National Security - London

BAE Systems Applied Intelligence
United Kingdom
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
The Applied Intelligence division of BAE Systems delivers solutionswhich protect and enhance the connected world. Everything we do createsa safer future. We want to solve problems for our customers and by bringing togethergreat minds, we can work together to make the world a safer place. This exciting new role of Senior Second Line Application Engineer willinvolve establishing and leading of a team of Second Line engineers tosupport a number of complex applications for a London based client. Thissupport includes performing the following standard ITIL processes inline with agreed Service Levels: Service Level Management; Incident Management; Problem Management; Change Management; Service Continuity Management; Routine IT Operations; Configuration Management; Security Management; Release and Deployment Management; Request Fulfilment; Performance and Capacity Management; Continual Service Improvement. Alongside the role of Senior Second Line Application Engineer, this roleincludes being the SME for the bespoke applications. This will includeestablishing a deep understanding of the application, including itsarchitecture, build, and integration. The Senior Second Line Support Engineer will be responsible forensuring the stability, performance and availability of the agreedapplications to the client thereby enabling the value of the service tobe realized. Close co-ordination with internal stakeholders such as the Third LineLead, focusing on complex problem management and software change, willbe required to ensure a seamless delivery. In addition, operating in acustomer facing role and regularly meeting with senior users and seniorservice stakeholders to ensure business value and benefit. Skills and experience required Oracle SQL; SharePoint 2013; Scripting experience (e.g. BASH, PowerShell etc.); Experience of supporting Java based applications; Experience of supporting applications running in Oracle WebLogic Server; Experience with both Windows and RHEL Operating Systems; Experience in managing a team of resources to support applications using the ITIL v3 Service Management Framework to an external client; Excellent communication, co-ordination and leadership skills; Has a good understanding of technologies and equipment that facilitate support engineering methods; Able to grasp business context how service operates and influence business adoption; Produce innovative solutions to complex problems; Provides supervision within areas of particular expertise; Provides advice on support regimes to wider project team and influences the support model for new services. Skills and experience desirable Experience with Oracle WebLogic Server Administration; Experience of supporting BPEL applications; Foundation, Intermediate or Advanced ITIL Certification; Experience using Service Management tools such as SCCD, Remedy or ServiceNow; Atlassian Jira; Active Directory; XML. #AI-DICE #LI-AKA1 Security Clearance is required for this vacancy. If you are notcurrently Security Cleared, you will need to be eligible for this andwilling to go through the process. For more guidance on NationalSecurity Vetting please click here. About BAE Systems Applied Intelligence: We help nations, governments and businesses around the world defendthemselves against cyber crime, reduce their risk in the connectedworld, comply with regulation, and transform their operations. We dothis using our unique set of solutions, systems, experience andprocesses. Our success is down to our people. The changing nature of our businessmeans that we're constantly looking for the brightest talent to help usfulfil our ambitions. As an experienced professional, we'll entrust youwith responsibility; this means that you'll have client contact, varietyand support from day one. We'll encourage and support you to develop your skills and reward youas you grow. Whatever your area of expertise, you'll be much more thanjust a job title; you'll be an integral part of the business where yourindividual contribution makes a difference every day. Great mindsdeserve great rewards, so we also offer a very competitive salary andbenefits package. Diversity and inclusion are integral to the success of BAE SystemsApplied Intelligence. Staying competitive in today's global marketplacerequires an organisational culture where employees with varyingperspectives, skills, life experiences and backgrounds - the best andbrightest minds - can work together to achieve excellence and realiseindividual and organisational potential. We also welcome discussionsabout flexible working. Division Overview: UK Services UK Services delivers IT Services and Consultancy to AppliedIntelligence clients based primarily in the UK. We divide our clientsinto 3 market segments; National Security, Government and EnterpriseServices. We differentiate ourselves through recognised expertise inData, Security, Digital Media and Business Solutions. Help us secure a connected world by being an unseen hero. Apply now andbe inspired. - provided by Dice ACTIVE DIRECTORY, BPEL, CHANGE MANAGEMENT, CONFIGURATION MANAGEMENT, INCIDENT MANAGEMENT, ITIL, ITIL CERTIFICATION, JAVA, JIRA, ORACLE, POWERSHELL, PROBLEM MANAGEMENT, SECURITY MANAGEMENT, SERVICE MANAGEMENT, SHAREPOINT, SQL, WEBLOGIC, WINDOWS, XML