: Contract Service Desk Analyst - Poole

Spectrum IT
9.60 per hour
11 Nov 2017
18 Nov 2017
Contract Type
Full Time
Provide first-class customer service for all IT issues which arise and restore service operations as quickly as possible. Responsibilities; Provide First Class service to all customers Provide all IT incident management services, effectively and efficiently, including; Thoroughly and knowledgeably troubleshoot, and resolve all incidents with a good sense of urgency Accurately record all calls to a high standard Own and manage all incidents from start to finish Work collaboratively with third-line support groups/external suppliers where needed Monitor trends to identify areas of improvement and report as required Identify recurring incidents as topics for problem sessions and participate as required Keep up to date with technology used and how to support it Share and accurately document technical knowledge into the department knowledgeabase, and manage it to keep relevant Provide support for initiatives produced by the IT Department To become involved in other ad hoc tasks as required Experience; Sound and current knowledge and experience in Incident Management and ITIL processesStrong technical knowledge of current mainstream desktop software, hardware and network technology excellent communication and customer service skills and a good team playerStrong problem-solving and analytical skills If suitable please apply or contact Natasha on 02380765293 or natashaleahy@spectrumit.co.uk - provided by Dice INCIDENT MANAGEMENT, ITIL