Junior 1st Line IT Support

Alexander Mae Ltd
Bristol (City Centre)
£16k per year
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
The Company:

Our client is a busy, growing and friendly IT consultancy who are based in North Somerset. They offer IT Support in Bristol and throughout the South West. They help keep businesses running smoothly and aim to understand business requirements to suit needs.

The Job:

Due to this growth, they are looking for a 1st Line IT Helpdesk Co-ordinator to join them. They have grown considerably in the last 3 years.

Our client has customers primarily in Bristol and surrounding areas with their largest customer having over 170 PC/LTs and 6 servers across 6 sites. They manage over 60 servers in remote locations and more than 600 PC/LTs. The role will provide you with real variety, dealing with customers face to face and over the phone, undertake level 1 & 2 work issues, manage tickets, attend onsite and work with third parties. Due to the location and nature of work a car will be essential.

The Person:

For this opportunity, it's essential you have a passion for IT and are looking to start your IT career in a small and busy and growing IT consultancy. For this role our client is looking for someone who has completed their IT qualification, has superb communication skills and is looking for a 1st line support role to gain IT experience within a friendly and knowledgeable team. Your role will be to ensure that calls are answered and for simple queries, able to provide them with a solution, allocate tickets for escalated jobs and build professional relationships with clients and customers.

Superb opportunity; if you love IT and are looking to work for a small and successful organisation, please do get in touch.

The Benefits:

20 days' holiday + bank holiday (with increments), car parking, lovely location and great team, pension

The Location:

North Somerset, with car parking

The Hours:

Monday - Friday 8am - 4pm or 9am - 5pm with 30 minutes for lunch

The Salary:

This job was originally posted as www.jobsite.co.uk/job/959518822