Customer Engineer - Multiple Hires

11 Nov 2017
17 Nov 2017
Contract Type
Full Time
Summary If you've set your heart on a career in IT, join Computacenter as a Customer Engineer and you'll find there's everything in place for you to realize your ambitions. We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you'll know exactly what's expected of you, managers will be accessible when you need training and support, your voice will be heard and we'll take a genuine interest in how you want to develop. The Global Infrastructure Operations Division forms the core for Infrastructure Support for most of the Contractual Services delivered to our customers from Event Management through to Data Centres. Over the last few years Computacenter has been successful in winning more and more complex Managed Service contracts and their entire IT infrastructure is managed Package 08:00 - 20:00 shift pattern Monday - Saturday Competitive plus benefits Main Responsibilities We are looking for an engineer to be based on one of our government customers in Croydon. You will be working primarily on an IT Tech Bar supporting laptops, smartphones and other mobile devices. The successful candidate needs to be able to be approachable and be comfortable speaking to people of all levels of seniority as well as be able to being able to adjust the way that they discuss technical resolutions to the technical level of the customer. You will working within a team of approximately 5 engineers in a shift pattern covering the hours of 08:00 - 20:00 Mon - Sat (this is subject to change). Essential Skills Knowledge and understanding of Windows 10 Experience working in an IT corporate environment Experience of laptop hardware breakfix (preferably on Lenovo and Dell hardware) Excellent customer facing skills Must be able to articulate advice and technical resolutions to people with differing technical knowledge Adaptable and welcoming of change and communicating change to customers Be willing to work on an 08:00 - 20:00 shift pattern Monday - Saturday Eligible for SC clearance Ideal Candidate Current SC clearance Dell and Lenovo hardware certifications Windows 10 accreditations Experience working on an IT Tech Bar Experience of Windows 10 within a corporate environment Experience supporting smartphones and other mobile devices (installations and issue resolution) Driving licence - provided by Dice MOBILE, WINDOWS