Desktop Support Team Leader

Easton Haines Limited
Newport (Casnewydd)
to £30,000
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
Desktop Support Team Leader

About the role

The Desktop Support Team Leader will be an enthusiastic and committed leader who will join an established IT Service Desk Team in a supervisory role. You will, lead, manage, motivate and mentor the Desktop Team of four who are based across two sites - Newport and Chester. You will also manage all user equipment across six UK sites for 1000+ users.

The Desktop Support Team Leader will be responsible for ensuring that the Desktop Support team works effectively to deliver a quality service across the business and to clients; this will involve managing desktop incidents, requests, changes and problems that occur within the organisation. The Desktop Support Team Leader will communicate effectively with internal and external customers at all levels, both technical and non-technical and will also take responsibility for User Equipment Asset Management and the creation of MI level reporting. Frequent travel to Cardiff and Chester will be required.

About the candidate

The successful candidate will already have some leadership experience along with: excellent interpersonal skills in handling contact with end users, internal members of staff, customers and suppliers; experience of effectively managing a large Desktop estate; a background in managing change and improvement, at least five years working within Information Technology and supporting end users; knowledge and experience of working in an ITIL environment; Active Directory and Exchange experience; Microsoft Windows Desktop OS knowledge (ie Windows 7/10); Microsoft Office knowledge (ie Office, Project, Visio 2010/2016).

Five GCSE's (C or greater) or equivalent, including English and Maths is essential.

Any of the following would be advantageous: knowledge of VMWare; System Centre Configuration Manager; Skype for business; SharePoint.


In return, you will receive a salary of between £27,000 and £30,000, profit related bonus scheme, 24 days annual leave, life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed. What's in it for you?

Join a growing company at the cutting edge of software and business services Enormous career potential - the company is growing year on year My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development Please send your CV via the link provided or direct to me. Alternatively, for further information please call me on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

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