Customer Service Help Desk (Sales Office Administrator)
Thatcham Based,Salary £15000- £18000 Basic
Working within a vibrant open plan sales office you will manage the calls coming in from our existing customers and our National Network of Field Engineers. This is a varied role where no two days are the same, therefore the ability to keep focused and manage whatever comes your way with a smile is essential! The business is well established and rapidly expanding offering development and promotion prospects with a variety of training options and career paths open for the ambitious.
The key aspects of the job are?..* First point of contact for customers and engineers alike. * Answering the telephone in a professional manner. * Dealing with customer call outs and enquiries,taking ownership of any issues and seeing them through to resolution. * Building relationships with Clients and Engineers. * Pricing works for engineers via the SAGE CRM system * Allocating engineers call outs via SAGE CRM to their devices * To ensure that all work allocated to your team is fully completed within the allotted time frame * Updating the SAGE CRM database with call information *Helping manage workflow for your engineers team to ensure job completion times are met and customer satisfaction.
You will need to have experience of working in a busy sales office with good telephone and admin skills including word& excel. To apply please forward your CV along with a paragraph or two on why you feel this is the job for you and why you feel you are the ideal candidate for the role.
This job was originally posted as www.jobsite.co.uk/job/959517015