Customer Service Help Desk (Sales Office Administrator)

Dorchester Search & Selection
£15000- £18000
11 Nov 2017
16 Nov 2017
Contract Type
Full Time

Thatcham Based,Salary £15000- £18000 Basic

Working within a vibrant open plan sales office you will manage the calls coming in from our existing customers and our National Network of Field Engineers. This is a varied role where no two days are the same, therefore the ability to keep focused and manage whatever comes your way with a smile is essential! The business is well established and rapidly expanding offering development and promotion prospects with a variety of training options and career paths open for the ambitious.

The key aspects of the job are?..* First point of contact for customers and engineers alike. * Answering the telephone in a professional manner. * Dealing with customer call outs and enquiries,taking ownership of any issues and seeing them through to resolution. * Building relationships with Clients and Engineers. * Pricing works for engineers via the SAGE CRM system * Allocating engineers call outs via SAGE CRM to their devices * To ensure that all work allocated to your team is fully completed within the allotted time frame * Updating the SAGE CRM database with call information *Helping manage workflow for your engineers team to ensure job completion times are met and customer satisfaction.

You will need to have experience of working in a busy sales office with good telephone and admin skills including word& excel. To apply please forward your CV along with a paragraph or two on why you feel this is the job for you and why you feel you are the ideal candidate for the role.

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