First Line Support Analyst - Hammersmith

Data Careers Limited
London (Greater)
11 Nov 2017
16 Nov 2017
Contract Type
Full Time

A leading supplier of Outsourced and Managed Solutions are urgently looking for a First Line Support Analyst to perform 1st line support and issue resolution to well known customers in highly regulated markets. As such, we are looking to talk to First Line Support Analysts who have experience in:

  • First Line Support Analyst
  • Experience working for a Managed Service or IT Outsource company]
  • Experience of Service Management tools
  • Exposure and awareness of ITIL framcework is beneficial
  • Excellent, positive attitude and ability to translate technical / non-technical information

This is a dynamic team who are part of a larger growing division. Its an exciting time to join the business and be part of an industry leading provider of solutions to the public sector and highly regulated markets. Due to the nature of the role, you should be able to:

  • Be prepared to undergo SC Clearance (must have been in the UK for 5 years minimum)
  • Show willingness to learn
  • Flexibility in working hours
  • Service desk team work 24/7 so flexibility is a must
  • Strong team player, motivated by problem solving

The successful First Line Support Analystwill join a team with a manager who is keen to pass on training and build on the success and skills of the current team by growing with more staff. Youll also be part of one of the quickest growing IT companies in the UK at the moment. Further more, youll receive:

  • Salary around 25,000 per annum
  • Up to 5% employer pension contribution
  • Work from Hammersmith office
  • Part of a growing team and division
  • Employer recognised for training and development
  • Rated 4/5 on Glassdoor
  • Life Insurance
  • Private Healthcare
  • Plenty of opt-ins on the benefits package

If you feel your are suitable for this First Line Support role, please send your CV to the job immediately. Unfortunately, if you do not meet minimum requirements for SC Clearance, we will be unable to progress your application.

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