2nd Line Engineer

Hays IT
30000.00 - 35000.00 per annum + benefits
11 Nov 2017
15 Nov 2017
Contract Type
Full Time
2nd Line Engineer | IT Services | Watford | 35,000 + benefits 2nd Line Engineer required for a Watford based market leading / Cloud and IT managed services company. The ideal candidate will come from a technical background and will have hands on experience with 2nd Line Support / escalations. Principal responsibilities and accountabilities: Cover 1st/2nd line level on calls and tickets that come through, resolving tickets Escalating high priority tickets to Infrastructure Support Specialist Show an outward commitment to actively develop personal knowledge Develop new documentation and procedures Person Spec: To deal with the day to Day Incident volumes to a high level of service. To provide an exceptional level of service To ensure that all Incidents/Requests are dealt with within SLA timeframes. Gather technical knowledge to consistently increase your own skill set. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice CLOUD, SLA