Our client based in Doncaster is looking for a Finance and Resolutions Administrator to work as part of their busy team for an initial maternity cover contract. This is a full time position working Monday - Friday and requires someone to have really good customer query management skills and a logical approach.
The purpose of this role is to support the Customer Deductions Manager to deliver a well managed customer ledger and resolve debit issues efficiently. Duties will include:
Process and resolve debit notes on the ledger for customer query resolution
Be the first point of contact for all incoming customer enquiries
Liaise internally with other departments to resolve queries and assist with approval of credits
Train and mentor other departments on the correct processes and procedures to minimise queries
Look for process improvement opportunities
Identify and escalate issues and incidents
Work to daily team targets
Who should apply?
The client is happy to look at applications from those of you with a lot of relevant experience in a finance/ credit control administration role. It suits an inquisitive, tenacious, calm, organised and resolute individual. You will be IT literate including excel. Strong communication and influencing skills are key. The ideal candidate will be available on short notice.
Chase and Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in Finance and HR recruitment and comfortably service the South Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire marketplaces.
This job was originally posted as www.jobsite.co.uk/job/959515834