Technical Support Engineer

N Tier Selection Limited
Bristol (City Centre)
£35000 - £38000 per annum + Benifits
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
Technical Support Engineer - Bristol - 35K + on call allowance

We are looking for a skilled technical support engineer to join our client who are a ambitious, expanding software driven storage company. The client has a fantastic ethical working environment and are working with a wide range of clients from national brand retailers to SME's across multiple verticals.

Key Responsibilities
  • Supporting Customers and Resellers with new installations and any issues which may arise.
  • Maintain post sales processes.
  • Responsible for the maintenance of tools and processes necessary to support the reseller channel as it pertains specifically to the post sale support of the company's products
  • Help with changes and new installations to network infrastructure and systems.
  • Help maintain current network infrastructure and systems.
  • Will share responsibility for out of hour's calls with other team members. This includes 24/7 world wide support.

Experience Needed
  • 2+ years' experience in storage & virtualization in a field facing engineering capacity
  • Experience with software defined storage and/or hyper converged solutions
  • Proven server visualization, architecture and implementation expertise
  • Proven networking skills
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
  • Outstanding communication skills (written and oral)
  • Experience writing knowledge base articles
  • High energy level and positive attitude

There is rota system involved in the position. Either mobile or office based depending on the schedule. This will be after a 3-month induction period. It will be a one in four week system shared across the engineering team.

If you are looking to develop your career in an initiative, ethical and creative team working environment then please contact me for further information.
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