Service Desk Apprentice
Our leading IT Client is looking to recruit Service Desk Apprentices to join their team in Erskine. Ideally with experience in a customer service/contact centre role, you will provide a customer sensitive, responsive support, fault resolution and advice service. You will deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and email. This service will ensure the maximum availability, performance and utilisation of information systems for customers on behalf of the client. Responsibilities: * Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met * Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner * Help to implement and improve processes and procedures within the team allowing strong service focused deliverables * To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs The ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages. Knowledge of ITIL processes would be preferred but is not essential. You will have excellent communication skills, a professional attitude and a good telephone manner. You will also have the ability to work under pressure and meet targets.