CAD/CAM Software Application Support Engineer

Applause IT Innovation
Low Holdworth
25000 - 35000 per annum + + Good Benefits
11 Nov 2017
17 Nov 2017
Contract Type
Full Time
CAD/CAM Software Application Support Engineer, C++, C#.Net Sheffield, South Yorkshire - Commutable via Rotherham, Chesterfield, Worksop, Barnsley 25,000 - 35,000 pa salary (depending on experience) + Company Benefits Package True market leading global CAD/CAM software development company requires experienced customer Application Support Engineer to join a team working with cutting edge CNC simulation and Solid Modelling software used in a vast array of applications, based out of Sheffield. The Role: Working with the customer support, development and testing teams at a detailed technical level to provide quality and responsive technical support for software tool-kits to customers worldwide. The successful candidate will take an active role in all of the following: Monitor all support queries to the support email feed and respond directly to customers Log all correspondence and review status daily to ensure all queries are responded to in timely fashion and according to priorities Respond to in depth technical queries with very clear description and instructions to customers Give code examples where required as explanation Reproduce customer bugs and liaise with development teams to fix Liaise with testing team for patch release information Liaise with Sales to provide licence keys for prospective customer evaluations Perform debugging of issues on Windows, Linux and Mac platforms where required as part of support-query investigation Write code examples, scripts and demonstrations if a project requires Occasional visits to industrial shows and meetings with customers directly or via phone, Skype etc. Required Skills and Experience: 2.1 or higher in maths, computer science, science or engineering degrees Excellent analytical and problem solving skills Any C based programming language skills and experience Experience of working on Windows platforms Good communication skills and the ability to work within a team Excellent attention to detail The following are highly desirable: A postgraduate qualification (science, maths or engineering) Strong mathematical skills (including geometry) Experience and understanding of geometric modelling and 3D computer graphics Experience of Python or other scripting languages Experience of working on Mac and Linux platforms Experience of CAD/CAM software development Specific experience of C++, C#, Windows Forms, WPF, MFC, and or GUI development Staff Benefits include - Private Health Insurance, Life, Company Pension Scheme (8%), good annual leave, On Call Payment System. Please send CV now and call Tim Morris on 07739 716 815 CAD/CAM Software Application Support Engineer, C++, C#.Net Sheffield - provided by Dice .NET, C#, C++, COMPUTER SCIENCE, FIX, LINUX, MFC, POSTGRADUATE, PYTHON, WINDOWS, WPF